Plan

1+5

$395/mo.

1+10

$695/mo.

2+15

$795/mo.

2+20

$895/mo.

2+25

$1495/mo.

2+40

$1795/mo.

Number of Servers

1

1

2

2

3

4

Number of Workstations

5

10

15

20

25

40

Weekly status reports

Unlimited support

Security Updates for Servers & Workstations

Software Patch Updates for Workstations & Severs

24x7 access to support
Remote monitoring and updates

Backup scheduling, testing and monitoring

Virus scan setup monitoring

Server and error logs monitoring

Servers configured for remote access

Workstations configured for remote assist

Firewall(s) configuration & monitoring

Travel / trip charge

3rd Party Vendor Support

Agreement Term

1 Year

1 Year

1 Year

1 Year

1 Year

1 Year

Support
Hours

On Site Visits

Once Every 4 Weeks

Bi-Weekly

Bi-Weekly

Bi-Weekly

Weekly

Weekly

Support Hours

M-F
8am 6pm

M-F
8am 6pm

M-F
8am 6pm

M-F
8am 6pm

M-F
8am 6pm

M-F
8am 6pm

After Hours Support

M-F
6pm 8am
Sat&Sun

M-F
6pm 8am
Sat&Sun

M-F
6pm 8am
Sat&Sun

M-F
6pm 8am
Sat&Sun

M-F
6pm 8am
Sat&Sun

M-F
6pm 8am
Sat&Sun

Misc Fees

One Time Setup Fee

$500

$1500

$1500

$1500

$1500

$1500

Unscheduled On Site Visits
2HR Min

$85/HR

$85/HR

$85/HR

$85/HR

$85/HR

$85/HR

After Hours On Site Support 2HR Min

$125/HR

$125/HR

$125/HR

$125/HR

$125/HR

$125/HR